Brainboxes ES-020 Manual descargar pdf (Pagina 45)

ES Range Product Manual

Version 2.8

Page 45 of 57

15. Troubleshooting and Testing

The most common problems and frequently asked questions for the ES range of devices is listed in

the table below along with descriptions and suggestions for corrective actions.

Question

Description

Solution

Problems installing

Boost.LAN Device

Manager

Boost.LAN installation wizard has

not completed or shows an error

Restart the PC and try installing

Boost.LAN again.

Check if there is an updated driver

package online at

http://www.brainboxes.com

Can‟t find ES

device in

Boost.LAN Device

Manager

When the „Find Devices‟ button is

clicked the device isn‟t displayed in

Boost.LAN manager.

Check that the device is correctly

powered up and plugged into the

network.

Check the Ethernet and status LED

behaviour (see Section 3 Hardware

Features)

Ensure Brainboxes Boost.LAN Suite is

set as an exception in Windows Firewall

if it is enabled, and any other custom

firewall that you have installed.

If you have a proxy server installed

check Boost.LAN is on the exceptions

list.

If you are connecting through a router

check that port forwarding is enabled on

the router.

Problems installing

Boost.LAN COM

port driver

Can‟t install the ES device COM

ports.

If device manager shows error

messages for the Ethernet to serial

device and ports (errors are indicated by

a yellow exclamation mark), it is

recommended to uninstall and re-install.

If the problem is still present after trying

the above, try another computer to

narrow down the problem.

Code 10 Error in

Device Manager

Device Manager reports “This

device cannot start. (Code 10)”

In the device Properties dialog box, click

the Driver tab, and then click Update

Driver to start the Hardware Update

Wizard. Follow the instructions to update

the driver.

Install the latest drivers found on our

website.

Try installing the COM port on a different

PC.

Cannot open COM

port

There is an error when trying to

open the COM port.

Check the Ethernet cable is plugged in

to the device.

Check the ES device is correctly

installed, and the ports appear in Device

Manager without any errors (Errors are

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